How do I start my own concierge business?

How much does it cost to start a concierge business?

Startup costs for a personal concierge business are estimated to be between $2,000 and $4,000, if you already have a computer and other office basics. If not, the figure could be considerably higher, depending on what kind of computer system and other office supplies you choose to buy.

How much does a personal concierge charge?

As a personal concierge, you can expect to charge between $25 and $150 per hour.

How do concierge businesses get clients?


Once you have your first few clients and have treated them well for a while, ask them for referrals. Tell them you’re still growing your business, and could use a few more good clients like them. Offer a reward, like two free grocery shopping trips, in return for a referral that becomes a regular client.

How do you become a certified concierge?

To qualify, the individual Concierge must first become a member of the National Concierge Association and become a certified attendee of the NCA Orientation session and complete all requirements of the NCA Certification program including a written essay and exam, interview with the National President and NCA Chief …

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Is concierge business profitable?

How much profit can a personal concierge business make? Payscale puts concierge salaries in the range of from about $21,000 to $41,500 annually. Glassdoor has the figure at a national range of around $25,400.

What is luxury concierge?

What is a luxury concierge? A concierge is a person or a company that is available to help you in your day-to-day life. Their services can range from planning and booking your family holidays to making restaurant reservations or getting you access to special events.

How do I write a concierge service?

Here are five ways to offer concierge-style customer service.

  1. Offer unexpected amenities/perks. …
  2. Perform random acts of kindness. …
  3. Provide a better digital customer experience. …
  4. Enhance the in-store experience. …
  5. Remove customer pain.

How do you scale a concierge business?

Here’s a few tips that have worked for us in enabling our customers to feel personally taken care of as we scale:

  1. Hire a Client Experience Manager Early. …
  2. Understand your users and personalize communication. …
  3. Live help 24/7. …
  4. Test early and don’t stop. …
  5. Value the clients who chose to work elsewhere.

Do you pay for concierge services?

Concierge services are free and tipping isn’t mandatory, but it’s certainly appreciated. While you can wait to tip your concierge until the end of your stay, it can be better to grease the wheels right from the get-go.

What is a small business concierge?

A business concierge is a type of industry service where professionals are dedicated to helping business operators run their tasks easier and more efficiently by offloading specific functions that can be time-consuming or intricate.

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What is a lifestyle concierge?

Lifestyle Concierge is a very personal service designed to help you balance your schedule in your personal, family and professional life; meaning a service that supports you in all areas required to manage your lifestyle, which will give you the time back to spend on the things you enjoy.

What skills does a concierge need?

To become a Concierge, you will need:

  • good organisational ability, as you are always ‘on duty’
  • a good sense of humour, enthusiasm and stamina to cope with long working hours.
  • to be very friendly, caring and patient.
  • an outgoing personality, common sense and excellent communication skills.
  • the ability to work well in a team.

Is concierge a good job?

Hotel concierge is a good job for somebody who truly enjoys working with people. ( — For a hotel concierge, engagement ring shopping, clearing a helicopter to land on a small island and doling out recommendations for an area’s best restaurants are all in a day’s work.

What is Clefs d Or?

Les Clefs d’Or USA is the only national association of professional hotel concierges, with desks in the lobbies of mostly 4- and 5-star hotels nationwide. When travelers see the golden keys, they know they’re being assisted by an extraordinarily well-trained professional.