You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn’t match the listing description, or if the buyer receives the wrong item, you’ll generally need to accept the return. To improve your help experience, please sign in to your account.
Can eBay sellers not accept returns?
Decline your return request – Sellers can only decline your return request if you changed your mind about an item and they stated in the listing that they don’t accept returns, or if you missed the seller’s deadline to start a return.
What happens if seller does not accept returns?
Unresolved buyer returns can cause sellers to have their status lowered. When that happens, their ability to sell is limited and sometimes restricted. … If a buyer doesn’t receive their order or it’s not what they expected, eBay expects the seller to resolve the situation.
Can you say no refunds on eBay?
Sellers are not required to accept returns. However, sellers cannot refuse REFUNDS. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return.
Is it legal to not accept returns?
Customer Returns and Refunds Under Federal Law
While many retailers have decided this makes for the best business practice, they aren’t legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.
Can eBay force a refund?
Yes, when a Buyer requests a refund within reasons that fall under the Buyer’s Protection Program. EBay will mediate the process and can freeze the funds related to the transaction.
What happens if eBay seller doesn’t respond to return request?
If the seller doesn’t respond within that time, go to the Resolution Center to escalate the case to Customer Support. … When Customer Support decides a case in your favor, we’ll send your refund to the PayPal email address you used to purchase the item. This may take a few days. Learn more about the refund process.
Do private sellers have to accept returns?
As a private seller, you must accept a return if the item was not as described in the product listing. So for example, if you said something was new, and it had 11 Page 13 clearly been used you would need to pay for return costs and refund the cost of the item.
Should you accept returns eBay?
Should I even accept returns on eBay? Yes. … If a seller receives an item they don’t like, they claim it’s defective or flawed, eBay forces the return, and you pay return shipping. It is far better to simply offer returns on your own terms so as to provide the seller with another option.
Can PayPal force you to refund?
You can’t claim a refund through PayPal, but you can cancel the transaction. The difference is that if you want a refund, it means that you have paid for something but when you received it it was not what you expected so you want to return it and get your money back.
Can stores refuse refunds?
If the problem with the product is something major, a consumer has a right to ask for either a replacement or a refund. … A retailer cannot exclude, restrict or modify the consumer guarantees when they sell goods or services to the public.
When can a business refuse a refund?
A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. you misused the product or service in a way that contributed to the problem. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted.
What are my legal rights to a refund?
You can get a full refund within 30 days. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.